Don’t leave the success of your business to chance. Recording incoming and outgoing calls within your organisation helps measure the effectiveness of your sales, marketing, and customer service departments. It can also help comply with regulatory compliance and minimize risk. With Cloud Fusion Call Recording, recordings can be indexed by time, agent/employee, date, group, and a variety of other formats. Resulting in hassle-free, instantaneous record retention, search, and retrieval. This makes reviewing calls simple letting you easily gain customer insight, improve sales conversion, and increase customer retention.
Identity theft is a massive problem in the United Sates, the United Kingdom, and around the world. In response, the Payment Card Industry and the Financial Conduct Authority have established clear rules to help assure that critical identification data is protected from menaces both outside and within the enterprise.
Fuse2 Recording automatically classifies calls containing sensitive card holder information and provides organisations with three options to help effectivity balance their PCI or FCA requirements with liability, quality management and other regulatory requirements: