Fuse2 Call Recording

Don’t leave the success of your business to chance. Recording incoming and outgoing calls within your organisation helps measure the effectiveness of your sales, marketing, and customer service departments. It can also help comply with regulatory compliance and minimize risk. With Cloud Fusion Call Recording, recordings can be indexed by time, agent/employee, date, group, and a variety of other formats. Resulting in hassle-free, instantaneous record retention, search, and retrieval. This makes reviewing calls simple letting you easily gain customer insight, improve sales conversion, and increase customer retention.

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PCI and FCA Compliant Call Recording

Identity theft is a massive problem in the United Sates, the United Kingdom, and around the world. In response, the Payment Card Industry and the Financial Conduct Authority have established clear rules to help assure that critical identification data is protected from menaces both outside and within the enterprise.

Fuse2 Recording automatically classifies calls containing sensitive card holder information and provides organisations with three options to help effectivity balance their PCI or FCA requirements with liability, quality management and other regulatory requirements:

  • Delete all call recordings with sensitive information but retain valuable non-sensitive interaction data for reporting and analysis
  • Roles-based access to recorded calls containing sensitive information
  • Agent can pause call recording during the collection of sensitive data and personal information

Features at a Glance.

Automatic call recordings

PCI compliant

Call exporting

Multi-Tenancy

Live Monitoring

Recording Archives

Multi-site call recording

Export

Mobility support

One Business Directory with Presence & Instant Messaging

Fuse 2 Recording is part of theCloud Fusion service. The solution is built on the same carrier-class elements from GENBAND that support millions of IP lines and billions of minutes of use at GENBAND customers worldwide. Nuvia infrastructure is designed for 99.999% uptime; all of the elements are redundant and all of the infrastructure is deployed in geographically redundant datacenters worldwide. Nuvia is designed and built to support organizations of all sizes, it includes the management tools required to maintain large, multi-site organizations. For more information visit nuviacloud.com