Traditional premise-based call center software can be expensive to acquire, cumbersome to operate and often only manage audio phone calls, with no option to manage web inquiries, SMS and other text-based interactions.
Fuse2 Cloud Contact Center centralizes all of that power in the cloud, letting agents focus on customers and supervisors manage people, not systems. With the Fuse2 cloud call center software, Organisations don’t have to invest thousands in complex infrastructure that quickly becomes obsolete. With Fuse2 call center software, always have the latest tools and pay only for what you use.
Fuse2 eliminates up-front infrastructure expenditures and back-end infrastructure obsolescence by delivering an OPEX-based cloud service that is continually updated with market leading capabilities.
Fuse2 lowers operating and maintenance costs: No need for dedicated IT staff to manage and maintain the Contact Center solution No massive upgrade fees No hardware maintenance Always current software
Fuse2 offers the elasticity you need for seasonal traffic fluctuations or campaign peaks; ramp-up and ramp-down additional agents as needed. Pay only for the capacity you need now.
Fuse2’s pay-as-you-go model and minimal upfront costs allows call centers to grow organically without having to pay for future capacity. Never get forced to buy an oversized solution today for expected growth tomorrow.