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Category: News

WHAT IS AN OMNICHANNEL CONTACT CENTRE?

Excellent customer service is essential to successful businesses. After all, 74% of customers will purchase a product or service based on customer experience (CX) alone.   Companies…

CLI SURCHARGE PROTECTION FROM FUSE2

Many people will be aware that many carriers have announced origin-based charging by means of surcharging internationally originated calls to UK numbers, as enabled…