What’s so great about Microsoft Teams?
Over the last few years, more and more companies are moving to work-from-home and hybrid work. According to workplace communication statistics in 2021, 86%…
WHAT’S IN YOUR UC ROADMAP FOR 2022?
First off, you might be wondering – do I even need a UC roadmap? Well, the fact is that after hearing from many businesses…
WHAT IS AN OMNICHANNEL CONTACT CENTRE?
Excellent customer service is essential to successful businesses. After all, 74% of customers will purchase a product or service based on customer experience (CX) alone. Companies…
WHY IS DIRECT ROUTING ESSENTIAL IN MICROSOFT TEAMS?
Most of us know there are many advantages to converging voice calling with Microsoft Teams, such as user experience, efficiency, the retirement of legacy…
FUSE 2 JOINS THE CLOUD COMMS ALLIANCE
We are pleased to announce our membership to the Cloud Comms AllianceThe CCA is made up of a select group of cloud leaders from around…
FUSE 2 ARE FINALISTS IN COMMS COUNCIL UK AWARDS IN 3 CATEGORIES
The Annual Comms Council UK Awards are upon us and we at Fuse 2 are very proud to be able to tell you that we are…
CLI SURCHARGE PROTECTION FROM FUSE2
Many people will be aware that many carriers have announced origin-based charging by means of surcharging internationally originated calls to UK numbers, as enabled…
FUSE 2 ANNOUNCES GOLD SPONSOR OF SOUTH COAST SUMMIT
THE LARGEST MICROSOFT CLOUD TECHNOLOGY CONFERENCE TO BE HELD IN THE UK, IN PERSON, THIS YEAR. A technology conference for Senior IT Directors/Managers, IT…
THE HEADLONG RUSH TO ALL-IP VOICE AND MULTIMEDIA SERVICES CONTINUES IN THE UK
UK infrastructure provider Openreach some time ago (years) announced their intention to switch off the old fashioned copper phone network in 2025. Although still…
ITSPA REBRANDS AS COMMS COUNCIL UK – FUSE2 ARE MEMBERS
ITSPA, the trade association of the Internet Telephony Service Providers in the UK that includes Fuse2 amongst its membership has rebranded as Comms Council UK….