Features
Imagine a unified communications solution that allows one phone number to follow users wherever they went, accessible from their desk, their smartphone, their tablet, or on their laptop from anywhere with an Internet connection. With Fuse2's virtual PBX, you can have your own mobile office.
Messaging
Pick up your voicemails on any devices
Call Management
Direct where calls go and route calls easily over multiple locations
Devices
Call from your desk, tablet or phone easily with this unified solution
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Administer
Our portal lets you view logs, manage devices and check billing easily
Unified Communications
Take a call at your desk, then carry it on with your mobile easily
Collaboration
Hold meetings easily with our audio and video capabilities
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Browse our packages
Browse our packages
Find the ideal solution to fit your business needs.
Messaging
Send and receive instant messages and voicemail from one or more recipients whether you are engaged in an active call or not.
Desktop Client
Our PC or Mac desktop client integrates a voice and video softphone with instant messaging. Send and receive instant messages while making and receiving calls using a handset, headset or the computer’s built-in microphone and speakers.
Transcribed Voicemail
Our optional Visual Voicemail app converts speech-to-text automatically and turns your voicemail into a helpful visual message, saving you time listening to your voicemails and allowing you to read your voice messages on the go.
Administer
Know at all times what is going on.
Our Management Portal is a feature-rich system which you can use to view, manage, and configure your service to suit your personal preferences, ensuring that all your calls are delivered wherever and whenever you like, from any standard web browser
You can check your latest user statistics and settings. Edit features like click to call/email, hunt groups, displays, call grabber, activity status and presence, screensavers, out of office, call routing and configuration as well as individual preferences for users are also available.
Call Management
Choose where calls go and how you receive them..
Routing
We offers flexibility call routing functionality allowing you to manage the flow of calls into your business.
Call routing functions such as Hunt Groups, Pick-Up Groups, Call Forwarding, Call Screening and our Virtual Receptionist ensures that every call gets delivered to the right place, at the right time.
Virtual Receptionist
Fuse2's Virtual Receptionist can supplement or even replace a switchboard attendant staff by automatically transferring calls via a series of options, directing callers to the right team within your business.
Alpha Tagging
Alpha Tagging provides recipients of group calls with the Hunt Group name, as well as the caller ID. This allows users to distinguish between calls to their personal DDI or to the Hunt Group.
The mobile is evolving the way that we work.
Users get their phones, plug them into the network, and are ready to start talking. With the same phone number Fuse2 extends the capabilities of the phone system to smartphone, tablets, Windows and Mac clients, or directly from within a web browser. This gives users the flexibility to choose how they want to use Fuse2 whether they are in the office, on the road, or working from home.
The best part is that Fuse2 does all of this without customers having to install or maintain special telephony equipment and infrastructure. A user-friendly web portal allows organizations to easily add, remove, and update users without needing special training or IT staff.
See what devices are supported!
Fraud Detection
We employ several layers of protection to make sure your infrastructure remains as safe as possible.
Covered
£500 exposure insurance policy
Monitored
Automatic restrictions on known fraud dialing destinations at peak dialing times for fraud traffic
Calculated
Specific fraud algorithms which detects unusual call behaviour specific to that customer
Secure
2 layer detection. 24/7 Fuse 2 network monitoring and upstream carrier monitoring
Logs and analysis
CDR’s are monitored and automatic notifications are sent to the support team 24/7 (available in Q1 2016)
Secure by design.
multiple layers of security to protect against unwanted intrusion and to protect your organization’s communications and content.
Guarding against unwanted intrusion or denial or service attacks is one of our highest priorities. Fuse2 utilizes state of the art firewalls and session border controls to restrict and abstract access.
Communications between users and the Fuse2 service are architected to meet or exceed today’s most stringent security standards.
We limit data acquisition to only the content required for account activation. For active accounts, we strive to store only the data required for billing.
Collaboration
Hold your online meetings easily using video and audio to talk easily, privately and securely.
Video Calling
See who you’re talking to and show people what you’re talking about by sharing files while you collaborate. Calls become a lot more personal when you can put a face to a name. You can video call via a deskphone, desktop or mobile device.
Audio Conferencing
Fuse2's MeetMe Audio Conferencing users have their own private conferencing bridge available for meetings at any time with up to 10 simultaneous participants as standard, expandable if you need more.
We deliver the traditional phone services you expect.
Plus the features that you didn't.