Call Recording Services with CallCabinet Atmos
Modern call recording services can transform your business’ communications, giving you more visibility and control over your customer calls than ever before. At Fuse 2 Communications, we can help you set up sophisticated call recording services using CallCabinet’s Atmos platform, delivering all these benefits and more.
Atmos is an award-winning Call Recording as a Service (CRaaS) platform that delivers top-of-the-range call recording, quality assurance, voice analytics and compliance solutions in a way that is flexible, scalable and affordable. Fuse 2 can help you set up your Atmos service in a way that is perfectly tailored to the needs of your business, ensuring you get the maximum return on your investment.
No matter what kind of call recording setup you are looking to establish, Fuse 2 has the expertise and experience to make Atmos work for you. We are an award-winning provider of premium communications solutions and are dedicated to helping you unlock the full benefits of Atmos, supported by our enterprise-grade network.
What is Atmos from CallCabinet?
The Benefits of Atmos Call Recording
CallCabinet has designed the Atmos platform to provide a comprehensive suite of features, which together deliver a broad range of benefits for users:
- Secure call recording
Atmos securely captures and stores all of your calls using a true-Cloud security infrastructure, with redundancy features and a 256-bit AES encryption method to meet GDPR, MiFID II, HIPAA, and other compliance standards.
- In-depth quality assurance features
With Atmos’ agent evaluation tools, you can quickly resolve disputes, expertly train your staff, maintain compliance and ensure your customer experience is fully optimised.
- Sophisticated voice analytics and insights
Atmos Analytics allows you to search your call database effectively and simply with keyword/keyphrase solutions, while recorded calls and screens can be automated for caller sentiment, content, communication method and many other key performance indicators. This gives you valuable insights into your customer experiences and agent interactions.
- AI-powered performance
Atmos’ robust Natural Language Processing provides best-in-class speech analytics, meaning the platform can automatically organise your unstructured call recordings into actionable data.
- Maximum speed and throughput
Atmos resides in a high-speed network of global data centres, making it a true cloud technology, ensuring unlimited bandwidth and storage space.
- Total regulatory compliance
Atmos’ processes and functionality are designed to meet global regulatory compliance standards, including HIPAA, GDPR, PCI, MiFID II, DFA, MADII, ESMA, UK FCA, USFTC, SOX, FICA, POPI and FAIS.
- Compatible with your existing telephone systems
Atmos supports 99% of all telephony platforms, including Cisco, Avaya, Asterisk, Metaswitch, Netsapiens, Microsoft Teams, Skype for Business and many others.
- Scalable and modular
Atmos is offered through a self-managing subscription plan, giving users full control over their storage plan and licensing. This means that advanced features such as voice analytics, quality assurance, PCI DSS masking, screen and fax capture can be added as and when they are needed.
Fuse 2 for Atmos Call Recording
If you are looking for an expert provider of communication services to help you make the very most of your CallCabinet Atmos call recording system, Fuse 2 is here to support you. We have helped organisations all over the world to create a tailored call recording solution that meets their specific requirements, and fits seamlessly into the way they prefer to work.
Fuse 2 can help implement Atmos call recording across a multitude of platforms, including:
- Microsoft Teams
- SIP Recording (SIPREC)/network-based platform
Fuse 2 was one of the first UK internet telephony service providers to integrate with Atmos, and we have vast amounts of knowledge to help move your call recordings to a secure and compliant service.
As an award-winning and fully independent company, Fuse 2 is able to provide the same quality of service as a big brand, while still maintaining a friendly and personalised customer experience, and a focus on finding solutions that are tailored to your specific needs.
Below, you can see a full rundown of where our international data centres are located, and where the nearest hub serving your region is based:
Why Choose Fuse 2?
Certified Ribbon Service Provider & Microsoft Partner
24/7 Support & Monitoring with UK Engineering Teams
Independent Carrier Network with Global Points of Presence
Additional Call Control & Features not present with Microsoft
ITSPA Award winners in multiple categories
Channel based calls pricing rather than per user
Teams Solutions Delivered and Trusted by