Cloud Fusion

FEATURES

We understand that the phone in the warehouse doesn’t need the same capabilities as an on-the-go knowledge worker, and so should not cost the same.

Simply choose the appropriate number of each package required and don’t worry if you need to change in a few months – Cloud Fusion allows you to adjust as your needs change. In addition to packages, Cloud Fusion offers services a la carte, to meet specific work environments.

Features	Basic	Business UC+
Voice Features
033 NGN Number
Ad Hoc Conferencing
Advanced Screening (Find me/Follow me)
Alias Routing
Anonymous Call Rejection
Busy Lamp Field
Call Park
Call Pickup
Call Return
Call Screening
Call Waiting
Caller ID
Class of Service Restrictions
Deny All Calls
Direct Inward Dialling
Do Not Disturb
End User Portal
Extension Dialling
Hot Desking
Hotline
Hunt Groups
Intercom
Music On Hold
Pick Up Groups
Selective Call Rejection
Short Dialling Codes
Voicemail
Windows / MAC Desktop Client
Presence
Instant Messaging
File Transfer
Video
Whiteboard Sharing
Meet Me Conference (10 Participants)
Mobile Client
Call Grabber
WebRTC Web-based Client
Additional Chargeable Features
UK Geographic Number	Optional	Optional
Voicemail Speech to Text Transcription	Optional	Optional
Call Recording	Optional	Optional
SmartOffice Collaboration	Optional	Optional

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CLOUD FUSION CALL RECORDING

Don’t leave the success of your business to chance. Recording incoming and outgoing calls within your organisation helps measure the effectiveness of your sales, marketing, and customer service. It can also help comply with regulatory compliance and minimise risk.

CLOUD CALL RECORDING

With Cloud Fusion Call Recording, recordings can be indexed by time, agent/employee, date, group, and a variety of other fields, making for hassle-free, instantaneous record retention, search, and retrieval. This makes reviewing calls simple letting you easily gain customer insight, improve sales conversion, and increase customer retention.

Identity theft is a massive problem in the United States, the United Kingdom and around the world. In response, the Payment Card Industry and the Financial Conduct Authority have established clear rules to help assure that critical financial and identification data is protected from menaces both outside and within the enterprise.

• Delete all call recordings with sensitive information but retain valuable non-sensitive interaction data for reporting and analysis
• Roles-based access to recorded files containing sensitive information
• Agent can pause call recording during the collection of sensitive financial and personal information

Call Recording is part of the Cloud Fusion service. The solution is built on carrier-class elements that support millions of IP lines and billions of minutes of customers worldwide. Cloud UC infrastructure is designed for 99.999% uptime; all of the elements are redundant and all of the infrastructure is deployed in geographically redundant data centres worldwide. Cloud UC is designed and built to support organisations of all sizes, it includes the management tools required to maintain large, multi-site organisations.

FEATURES

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Visual Voicemail

They can check their voicemails from any machine with the internet, on any browser. Visual Voicemail has useful features which translate voicemails into text and then email that information quickly and directly to the user. This saves users the hassle of having to check and listen to their voicemail. This feature can be accessed from anywhere in the world, so you never have to miss a voicemail again.

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Smart Office

Incoming business calls, typically destine for an office phone, ring on the user’s computer or smartphone; outbound calls provide the user’s office number’s Caller ID. Quickly escalate from a simple phone call to video or a full web conference. Instantly customise the client to launch the business apps – even change the colour to match the organisation’s brand.WATCH THE VIDEO

ASK FOR YOUR CALL “TO GO” WITH CALL GRABBER

Easily move live calls between your mobile phone, desktop client, desk phone, even a home phone. Callers can’t tell if you’ve gone to grab a cup of coffee or headed out of the office to get to another meeting. Easily start a call from the car and move it to your desk, seamlessly. The same services are supported on both Wi-Fi and 3G/4G/LTE.

UNIQUE INTEGRATION WITH 3RD PARTY APPLICATIONS – INSTANT CUSTOMISATION.

Customise your services to suit your needs. We know that every user is different, from their appearance to the different services they use. With Smart Office, users can customise the colour of their business app to suit their brand and set the client to automatically launch their favourite or most-used apps.

FEATURES

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VIRTUAL RECEPTIONIST

SEAMLESS CALL MANAGEMENT AND HANDLING

An intuitive web portal makes it easy to define menu structures and routing selections. Multiple schedule options simplify call management at different times of day, day of the week and during holidays.

The Virtual Receptionist can easily manage large volumes of incoming calls and provide multiple levels of call handling for any business environment.