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AFP Technology

AFP Technology

The result was noticeable immediately; AFP can now provision SIP trunks and services much more quickly, with no dependence on a third party, meaning no more waiting days for things to be resolved manually. No more raising tickets; just log in, make the change, move on. This migration has made them more flexible and more agile in responding to situations, whether it’s onboarding new clients, scaling services up or down, or fixing an issue before it becomes a problem their customers ever notice. Ultimately, it means they can ensure the best experience for their customers more than ever before.
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The Challenge

The issues they were experiencing were through no fault of their own systems; the blame lay squarely with their previous SIP provider. In one instance, one of AFP’s clients found themselves unable to receive calls from their customers. For any business, this isn’t an obstacle; this is a catastrophe out of your control. Missed calls, missed enquiries, orders, overtime and serious damage to a reputation that has taken years to build. What made it so much harder for AFP Technology was that they were dependent on a third party to resolve this problem. Logging tickets, waiting while client phones stayed quiet. AFP Technology couldn’t afford to wait any longer and had to look elsewhere.

Finding an answer to everything

The Solution

Our onboarding process was built around getting AFP Technology fully confident and informed about our Self-Service Partner Platform, ORCA. This wasn’t handing them a login and hoping for the best. This meant hands-on training and focusing on making sure that the AFP Technology team understood exactly what they could do for themselves and how to do it well. We also showed them a clear migration approach and direct communication between account managers, migration specialists and the support team. Anyone and everyone that AFP needed was approachable and accountable, so questions were answered quickly and the migration itself was carefully planned rather than rushed.
  • 20+ Years of Experience
  • Tailored Communication Solutions
  • Proactive Monitoring and Advanced Technology Integration
  • Expert Guidance and Continuous Support
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The Process

1

Enquiry

Provide a brief message detailing your requirements or questions and select how you heard about Fuse2.

Submit the form to get in touch with our team.

2

Talk to the Specialists

Our team works closely with you to direct them to the most suitable services, such as SIP trunks, managed Wi-Fi, or Microsoft Teams Direct Routing, ensuring optimised and efficient communication solution.

3

Strategy Plan

Fuse2 strategic approach to deliver tailored communication solutions, we work closely with clients to understand your specific needs and challenges which ensures you receive the most suitable and effective communication solutions for your businesses.

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The result was noticeable immediately; AFP can now provision SIP trunks and services much more quickly, with no dependence on a third party, meaning no more waiting days for things to be resolved manually. No more raising tickets; just log in, make the change, move on. This migration has made them more flexible and more agile in responding to situations, whether it’s onboarding new clients, scaling services up or down, or fixing an issue before it becomes a problem their customers ever notice. Ultimately, it means they can ensure the best experience for their customers more than ever before.

3CX, Anywhere365

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Global Sign are the leading providers of trusted identity and security solutions. They enable businesses, large enterprises, cloud services providers and IoT innovators around the world to secure online communications. Global Sign are known for their PKI & Identity Services to enable e-Services, reduce management costs and secure mission-critical workflows.

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The Institute Of Development Studies (IDS)

British provider Fuse 2 comes to aid of global development organisation slashing communications costs by 50% and adding Microsoft Teams collaboration to drive flexibility and productivity improvements. A phased approach meant no risks had to be taken.

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