Managed 3CX Cloud Phone Systems
Powering your business with
seamless communications
Hosted and managed by one of Europe's largest 3CX Partners
The leading 3CX partner in Europe
Fuse 2 stands out as the leading 3CX partner in Europe, holding Titanium Partner status for the third consecutive year, a testament to our dedication to excellence. As a preferred SIP Trunk provider, our reputation is built on a robust, secure, and highly advanced network developed to meet the complex needs of modern businesses. With a team of Advanced Certified Engineers and a proven track record as a trusted solutions provider, Fuse 2 continues to set the benchmark for reliable and innovative 3CX communication solutions across the continent.
3CX Cloud Phone System Features
All of these communication channels via a single client meaning, no switching between apps. Choose from web, desktop and mobile clients or easily connect a supported IP phone.
Easy to manage
The 3CX Management Console is the home of all your management needs. Easily access agents’ call history, call recordings and statistics in one localised environment making those end-of-the-week reviews much easier! Access the performance of your team as a whole or narrow the searches down to an individual simply within the console.
3CX Management Console
The 3CX Management Console is the home of all your management needs. Easily access agents’ call history, call recordings and statistics in one localised environment making those end-of-the-week reviews much easier! Access the performance of your team as a whole or narrow the searches down to an individual simply within the console.
Intelligent Call Reporting
In depth call reporting is essential for gaining real-time insights into your contact centre performance and customer needs. With 3CX’s advanced Call Reporting feature, you can utilise reports to make informed decisions about your business, restructure your call centre, optimize agent productivity and increase customer satisfaction.
Call Queues
Call Queues ensure calls are managed efficiently by holding them until agents are available. You can customise settings like ring time, hold music, and fallback destinations to optimise the customer journey. High-priority calls can also be fast-tracked to the front of the queue, ensuring they’re handled with urgency.
Omni Channel Functionality
The essence of omnichannel platforms is the customer journey – specifically providing a seamless experience. This means when a client calls after a web chat conversation earlier in the day, the agent who answers can see the messages they sent and any responses. The agent then has the context to help the customer more effectively. This points to several benefits of the omnichannel approach.
Custom Dashboard Metrics
Often it is hard for managers to track these metrics on the go which is why the 3CX Wallboards are key to any call centre office. The 3CX Wallboards track the number of busy agents, answered calls, waiting calls, total talk time, callbacks, waiting time, and abandoned calls. All of these statistics can be projected onto a monitor or a big screen, which in return can improve employee productivity and motivate agents!
Design Custom Call Flows
This offers advanced routing for your call agents so that you can always ensure customers are receiving the best, and most time-efficient, service from your team. This includes skills-based routing, caller position announcement, polling strategy and many more.
Reliable, Scalable, and Fully Managed
What’s Included?
For a fixed monthly price, you get:
- 3CX Multi-Tenant license
- Cloud hosting within a private network
- A dedicated SIP trunk channel per user
- Flexible call bundle packages
- New or existing landline number support
Pricing starts from just £10.00 per user, per month!
Why Choose 3CX Multi-Tenant?
- Perfect for small businesses (1-10 users)
- Expert-built, supported, and managed by 3CX engineers
- Seamless setup with dedicated support
- No technical maintenance required—our team handles everything
Designed for businesses
of any size
For small businesses, every penny and second counts. 3CX provides a cost-effective, easy-to-manage solution that ensures you deliver a professional experience without the need for an in-house IT team.
- Affordable Plans
- Ease of Use
- Scalable to Grow with You
Medium-sized businesses need efficient communication to scale effectively. 3CX offers a robust yet flexible solution tailored to your growing needs, keeping your teams connected and customers satisfied.
- Cost-Effective Growth
- Advanced Collaboration Tools
- Customisable to Your Needs
In today’s hybrid work environment, seamless communication is essential for remote teams. 3CX offers a powerful cloud-based solution to keep your team connected, productive, and collaborative—no matter where they are.
- Video & Audio Conferencing
- Instant Messaging & File Sharing
- Secure, Anywhere Access
What size 3CX does your business need?
Channel 3CX License
Based on the amount of active users inputted below.
Tailored for Your Industry
Healthcare
We understand the vital role of reliable communication in delivering exceptional patient care. That’s why our fully managed cloud 3CX solutions are designed to streamline communication across healthcare facilities. With features like instant call routing, video consultations, and secure messaging, 3CX enables healthcare professionals to stay connected with patients and colleagues effortlessly. As a trusted provider of bespoke communication services, we offer a solution that enhances efficiency, reduces costs, and improves the overall patient experience, empowering your team to focus on what matters most—saving lives.
Education
We understand the importance of seamless communication in fostering a productive learning environment. That’s why our fully managed cloud 3CX solutions are perfect for schools, colleges, and universities. With advanced features like call routing, video conferencing, and instant messaging, 3CX empowers educators, administrators, and students to stay connected. Simplify parent-teacher communication, enhance collaboration between staff, and support remote learning—all while reducing costs and improving efficiency. As a trusted provider of bespoke communication solutions, we help educational institutions create a more connected and engaging environment for learning success.
Retail
In the fast-paced world of retail, efficient communication is key to delivering exceptional customer experiences. Our fully managed cloud 3CX solutions empower retail businesses with advanced features like call queuing, real-time messaging, and video conferencing, ensuring seamless connections between staff, suppliers, and customers. Whether managing inquiries, coordinating with team members, or handling support requests, 3CX helps streamline operations, boost productivity, and reduce communication costs. As a trusted provider of bespoke communication services, we provide retail businesses with the tools to stay competitive and keep customers coming back.
Finance
In the finance industry, secure and efficient communication is critical for building trust and maintaining client relationships. Our fully managed cloud 3CX solutions provide financial institutions with cutting-edge features such as secure call handling, video conferencing, and real-time messaging to enhance collaboration and client service. With seamless integration, advanced security protocols, and reduced operational costs, 3CX empowers your team to deliver exceptional service while ensuring compliance. As a trusted provider of bespoke communication services, we help financial organisations stay connected, competitive, and client-focused.
How the 3CX Cloud
Phone Systems work?
3CX Cloud Phone Systems operate by utilising cloud-based infrastructure and internet connectivity to deliver feature-rich and flexible communication solutions.
Users connect to the system through various endpoints, including desk phones, softphones, and web-based clients, while administrators configure call routing and manage the system through a web-based dashboard.
VoIP technology is employed to transmit voice and data packets over the internet, enabling unified communications features such as voice calls, video calls, chat, and conferencing. This cloud-based approach offers scalability, high availability, and advanced security measures, ensuring that businesses can streamline their communication with ease and efficiency.
Global
SIP Provider
24/7 In-house
Monitoring
Port to over
70+ Countries
How can Fuse 2 help with your 3CX Cloud Phone System?
We understand the crucial role of seamless communication in the success of your business. that’s why we have the best 3CX cloud phone system services that seamlessly connects you with the world. As an ward-winning independent provider of communication services worldwide, we create a bespoke solution for your business.
Unlock 3CX Cloud Phone System Benefits
3CX Cloud Phone System are revolutionising business communications with its comprehensive suite of features and advantages for many industries from finance to the medical sector.
Unlock 3CX Cloud Phone System Benefits
3CX Cloud Phone System are revolutionising business communications with its comprehensive suite of features and advantages for many industries from finance to the medical sector.
Fully Managed Cloud 3CX FAQs
What is a 3CX Cloud Phone System?
A 3CX Cloud Phone System is a complete business communication solution, 3CX seamlessly combines video conferencing, real-time chat, integration with popular messaging platforms like WhatsApp and Facebook, and integrates with CRM systems. This advanced platform also boasts cloud-based contact centre features, including call routing, auto-attendant, call recording, and call flow management.
Is 3CX phone system cloud based?
Yes, the cloud-based option allows for more flexibility, scalability, and reduced maintenance requirements, making it a popular choice for businesses looking to streamline their communication systems.
Does 3CX charge for calls?
3CX pricing is determined by the volume of calls your business requires, irrespective of the count of extensions or users. This covers both internal and external calls, setting 3CX apart with a highly competitive pricing model when compared to phone systems that charge on a per-user basis.
Are 3CX cloud phone system calls recorded?
The “All Calls” option activates recording by default for all calls, while “External Only” exclusively enables default recording for external calls. For internal calls, recording can still be initiated by clicking the recording icon after the call has been connected.
Is 3CX cloud phone systems scalable?
Yes, 3CX phone systems is highly scalable if setup correctly. It can accommodate businesses of various sizes, from small businesses to large corporations, by offering the flexibility to add or reduce phone lines and extensions as needed.
