- Manage Employee Productivity
- Regardless of location, you can ensure your employee’s are working productively and efficiently.
- Monitor Call Quality
- Monitor call quality across your business to ensure all calls are delivered to the highest quality.
- Maintain Business Standards
- Ensure that all employee’s SLA’s are met and that customer satisfaction levels are achieved.
- Device Management
- View, track and manage all equipment performance to minimize troubleshooting’s.
- Maximize Your Teams Investment
- Manage user adoption and identify training needs within your business.
Collaborative teamwork made easy
Collaborating with your team is important to achieving the best results. This is why Clobba makes this possible with insights into how your team and remote workers are utilising their communication channels.
Data Driven Decision Making
Critical decisions play a pivotal role in business success, and leveraging data often leads to the best decision. Clobba’s data capabilities are designed to simplify challenging decisions, making the process more manageable.
Increased Team Productivity
Implementing thresholds on wallboards brings a gamified element to the workspace, serving as a motivational tool for both individual agents and teams. This approach allows real-time monitoring of potential issues, such as low call volumes handled by agents, enabling prompt intervention and corrective action.
Improved Customer Satisfaction
Improving productivity and monitoring call handling through Clobba not only improves operational efficiency but also contributes to the improvement of customer satisfaction. The systematic use of auto attendant and queues becomes more efficient, leading to an overall improvement in service delivery which in turn the customer experience improves therefore so will your reviews.
Clobba Features
Clobba has exciting features that could revolutionise your businesses communication when using Microsoft Teams and help you better understand how your team is performing.
Automated reports and AD Synchronisation
Automated reports enable you to receive timely and accurate information without manual intervention.
Analyse Usage
This process provides valuable insights into patterns, trends, and performance metrics.
Role based access restricting
A fundamental principle in securing systems and ensuring that users have the necessary access for their tasks without exposing your business to unnecessary risks.
Pro-active alerts
automated notifications or warnings that are triggered in advance of potential issues or incidents. Designed to alter users of arising problems.
Historical gamification
Historical gamification through thresholds applied to wallboards involves incorporating gamified elements into the presentation of historical data on display boards.
Monitor Callbacks
Monitoring and systematically overseeing tracking status, performance, and outcomes of callback requests within your system.
CQ and AA overview page
A real-time or periodic snapshot of critical data related to call quality and automated call handling.
Cradle to grave reporting
end-to-end reporting process that covers the entire lifecycle or timeline of a project, product, or process.
Historical user defined dashboards
customisable data visualisation interface allowing users to create and configure their own dashboards displaying historical data.
apply filters, sorting and grouping
Filter, sort and group data to organise and manipulate creating meaningful insights.
Unify Communication Channels
Enhance your productivity with tools designed to optimise your experience across Unified Communications platforms such as Microsoft Teams, Skype for Business, Cisco, Amazon Connect, and more. Clobba tools are tailored to help you work smarter and more efficiently in collaborative environments.
Multi-language platform
Clobba is a multi language platform and expanding quick, they currently have French, Spanish, German, Denmark and Netherlands languages available to use and collaborate with your team.
Invest in your business communications
A reliable communication system not only enhances internal collaboration, fostering streamlined workflows and increased productivity, but also strengthens external interactions with clients and partners, positively impacting customer engagement and satisfaction.
Investing in business communication is not just in communication tools but in the overall efficiency, resilience, and success of your business in today’s dynamic business landscape.