Skip to content

What is Clobba?

Clobba is a unified communications reporting and analytics solution for Microsoft Teams direct routing. These insights help maintain a high standard of call quality, increase employee productivity, cut costs and enable you to manage other aspects of your Team’s environment. Achievable ROIs are met with the wide range of analytics available. Clobba is an easy-to-use reporting tool that provides insights into user-adoption trends, call quality, employee productivity, call costs, and much more. All Clobba is hosted within the Fuse 2 network meaning, it is fully managed and supported by Fuse 2 engineers.

How Clobba can benefit your business

  • Education
  • Finance
  • Healthcare
  • Enterprises
Clobba can assist by reporting on:
  • Student participation in classes
  • Duration students are in classes
  • How students are joining classes
  • Summary of Teams courses
  • Student activity in Teams classes
  • Use of video, messaging and voice calling
  • Devices being used such as headsets
  • Wi-Fi calling and potential quality issues
  • Handling times for call queues such as the Admissions department
Specifically Clobba can benefit finance sector customers through:
  • Private wire and SIP trunk utilization
  • Trader activity stats
  • Identify activity with key clients
  • Fixed and variable costs for charge back to traders
  • Device utilization by trader
  • Identify trends in call costs
  • Monitor performance against KPI’s
  • Toll fraud
  • Back office call handling
Clobba assists Government organizations by reporting and analysing on:
  • User adoption of UC
  • Call handling times
  • Volumes of conferences and attendees
  • Home worker productivity stats
  • Capacity planning of SIP trunks
  • DID allocation and management
  • Use of approved headsets
  • Voice recording for dispute resolution and training
Clobba is ideal in this situation delivering details on:
  • User Adoption
  • Conferencing adoption
  • Call handling times including auto attendant and queue performance
  • Video calling including quality
  • Use of approved devices (Headsets)
  • Call quality on home wi-fi’s
  • User activity within Teams to collaborate
  • Call cost
  • Capacity planning for SIP trunk utilization
  • Voice recording for dispute resolution, training and ensuring high levels of service delivery
  • Manage Employee Productivity  
  • Regardless of location, you can ensure your employee’s are working productively and efficiently. 
  • Monitor Call Quality 
  • Monitor call quality across your business to ensure all calls are delivered to the highest quality. 
  • Maintain Business Standards
  • Ensure that all employee’s SLA’s are met and that customer satisfaction levels are achieved. 
  • Device Management  
  • View, track and manage all equipment performance to minimize troubleshooting’s.  
  • Maximize Your Teams Investment 
  • Manage user adoption and identify training needs within your business.

Collaborative teamwork made easy

Collaborating with your team is important to achieving the best results. This is why Clobba makes this possible with insights into how your team and remote workers are utilising their communication channels.

Clobba logo

Data Driven Decision Making

Critical decisions play a pivotal role in business success, and leveraging data often leads to the best decision. Clobba’s data capabilities are designed to simplify challenging decisions, making the process more manageable.

Increased Team Productivity

Implementing thresholds on wallboards brings a gamified element to the workspace, serving as a motivational tool for both individual agents and teams. This approach allows real-time monitoring of potential issues, such as low call volumes handled by agents, enabling prompt intervention and corrective action.

Improved Customer Satisfaction

Improving productivity and monitoring call handling through Clobba not only improves operational efficiency but also contributes to the improvement of customer satisfaction. The systematic use of auto attendant and queues becomes more efficient, leading to an overall improvement in service delivery which in turn the customer experience improves therefore so will your reviews.

Clobba Features

Clobba has exciting features that could revolutionise your businesses communication when using Microsoft Teams and help you better understand how your team is performing.

Automated reports and AD Synchronisation

Automated reports enable you to receive timely and accurate information without manual intervention.

Analyse Usage

This process provides valuable insights into patterns, trends, and performance metrics.

Role based access restricting

A fundamental principle in securing systems and ensuring that users have the necessary access for their tasks without exposing your business to unnecessary risks.

Pro-active alerts

automated notifications or warnings that are triggered in advance of potential issues or incidents. Designed to alter users of arising problems.

Historical gamification

Historical gamification through thresholds applied to wallboards involves incorporating gamified elements into the presentation of historical data on display boards.

Monitor Callbacks

Monitoring and systematically overseeing tracking status, performance, and outcomes of callback requests within your system.

CQ and AA overview page

A real-time or periodic snapshot of critical data related to call quality and automated call handling.

Cradle to grave reporting

end-to-end reporting process that covers the entire lifecycle or timeline of a project, product, or process.

Historical user defined dashboards

customisable data visualisation interface allowing users to create and configure their own dashboards displaying historical data.

apply filters, sorting and grouping

Filter, sort and group data to organise and manipulate creating meaningful insights.

Unify Communication Channels

Enhance your productivity with tools designed to optimise your experience across Unified Communications platforms such as Microsoft Teams, Skype for Business, Cisco, Amazon Connect, and more. Clobba tools are tailored to help you work smarter and more efficiently in collaborative environments.

Multi-language platform

Clobba is a multi language platform and expanding quick, they currently have French, Spanish, German, Denmark and Netherlands languages available to use and collaborate with your team.

Invest in your business communications

A reliable communication system not only enhances internal collaboration, fostering streamlined workflows and increased productivity, but also strengthens external interactions with clients and partners, positively impacting customer engagement and satisfaction.

Investing in business communication is not just in communication tools but in the overall efficiency, resilience, and success of your business in today’s dynamic business landscape.

To find out more about Clobba
Arrange a two-week, no-obligation proof of concept, get in touch with our team of experts today. Arrange a call back at your convenience.

Fuse 2 are now the official range holder of all iHub numbers. If you have any information regarding legacy iHub services please get in touch +44 330 088 0333