The Benefits of Anywhere365 Call Centre Solutions
Anywhere365 is one of the most fully-featured call centre solutions available on the market, with a broad range of capabilities designed to offer the following benefits:
- Integrated voice response and integrated chat response functionality
With Anywhere365, you can create menus and route calls or chats based on customer input, via a flexible and easy-to-manage menu. Support for Azure Cognitive Services delivers real-time language detection for speech in 11 languages, as well as chat translation in 60 different languages.
- Seamless call and chat recording
Anywhere365 allows you to record inbound, outbound and internal calls and chats, which can be tagged and tracked in management reports and CRM systems to provide complete visibility over each customer’s journey.
- Total control over your business communications
Anywhere365 provides smart omni-channel dialogue routing based on metrics such as CLID, bots, skills, geography, IVR prompts, CRM data, IoT devices, as well as outbound dialling options ranging from click-to-call to power-dialling.
- Manage your workforce and data more effectively
The platform allows you to manage your customer service agents in real time over multiple contact centre groups and skills, with historical reporting and real-time monitoring of contact centre KPIs. In-built Microsoft Power BI tools also provide deep-dive actionable intelligence, giving you real insight into how to improve your customer experience.
- Automate your customer interactions with bots
Anywhere365 supports self-learning Azure AI Bots to handle routine voice and chat interactions, delivering efficiency gains and freeing up your live agents’ time for more complex interactions.
- Broad compatibility with your existing platforms
The Anywhere365 platform is optimised for use with Microsoft Teams, Skype for Business and the Office365 Phone System, and integrates with Microsoft Flow, PowerApps, Azure Cognitive Services or over 30 other CRM and ERP solutions. The platform can also turn Dynamics 365, Salesforce and ServiceNow into powerful communications tools for contact centre agents and regular business users alike.
- Fast, easy and cost-effective to implement
Anywhere365 is designed to be deployed within a day and requires very little IT support to implement. The solution is highly configurable and scalable to your evolving needs, and can deliver up to a 65% increase in workforce productivity.
As an established partner of Anywhere365, Fuse 2 is well placed to help your business make the most of this sophisticated call centre solutions platform. We have helped businesses of all shapes and sizes to customise and optimise their Anywhere365 setup to deliver effective returns that achieve their goals.
Here is why Fuse 2 are your ideal partners when introducing the Anywhere365 platform:
- Fuse 2 is an official partner for Anywhere365, ensuring you receive top-quality service for a trusted provider
- Our network of global session border controllers (SBCs) allow you to connect to Anywhere365 without investing in your own SBCs
- We have years of experience of successfully delivering complex voice solutions, including Anywhere365, for our customers
An award-winning company, Fuse 2 combines the friendly and personalised customer experience of a fully independent organisation with the high quality of service you would expect from a big brand, backed up by an enterprise-grade network infrastructure. We are dedicated to working with you to deliver solutions tailored to your specific needs.
Why Choose Fuse 2?
Certified Ribbon Service Provider & Microsoft Partner
24/7 Support & Monitoring with UK Engineering Teams
Independent Carrier Network with Global Points of Presence
Additional Call Control & Features not present with Microsoft
ITSPA Award winners in multiple categories
Channel based calls pricing rather than per user
At Fuse 2, we have the expertise and experience you will need to implement an Anywhere365 solution that unlocks the full benefits of the platform for your business, delivering maximum efficiency and transforming customer experiences.
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