Microsoft Teams Direct Routing

Get your 2-week, no-obligation trial and see for yourself how Microsoft Teams direct routing can save you time and money, while enhancing your business communications.







     I agree to receive communication on newsletters, promotional content, offers and events.

    Microsoft Teams Direct Routing

    Fuse 2’s Microsoft Teams direct routing service enables businesses to establish a simple, cloud-based phone and PBX system that allows users to make calls internally, externally and internationally – to landlines and mobile phones – all from Microsoft Teams, via certified cloud gateways.

    Microsoft Teams or Office 365 as their business’s unified With Microsoft Teams direct routing, any business that uses significantly increased flexibility, accessibility and support, while communications and collaboration platform can take advantage of saving time and money.

    Fuse 2 provides award-winning, premium communications solutions driven by the most advanced and resilient global network architecture. We’re a friendly, independent company with the expertise and solutions of a large enterprise.

    Direct Routing from Fuse 2 is a fully managed, end-to-end service from a leading international voice provider. Our global reach connects your business to the world, with full PSTN replacement in 40+ countries and number coverage in 100+ countries.

    To find out more about Microsoft Teams direct routing or arrange a two-week, no-obligation proof of concept, get in touch with our team of experts today. Arrange a call back at your convenience or call +44330 088 0333 today.

    What are the benefits of Microsoft Teams Direct Routing with Fuse 2?

    Certified Cloud Gateways

    Fuse 2 Communications can integrate into your Microsoft Office 365 platforms and offer PSTN/telephony services via our certified cloud gateways.

    This gives you the ability to port and use existing telephone numbers, purchase new numbers from anywhere in the UK or even around the world, and route these numbers to your Microsoft Teams or Skype for Business clients and desk phones.

    Our Microsoft-certified SBCs also allow call forking, which allows you to send a call to more than one destination simultaneously.

    For example, this is useful for ringing the mobile Teams client and a legacy desk phone simultaneously, therefore merging legacy and expensive existing PBX infrastructures with the Teams direct routing solution.

    Global Coverage

    Our global coverage allows organisations to maximise their Microsoft licensing investment and enable voice capabilities for Microsoft Teams. We provide full PSTN replacement including CLI, local call back, and management of call routing to emergency services in 40+ countries and number coverage in 100+ countries.

    The Global Voice Network is developed to change the way companies connect in the telecoms industry. This highly innovative and federated network enables our customers to connect their networks to all telecom networks around the world with ONE single connection.

    With access to 153 data centres around the world, the Global Voice Network provides Fuse 2’s customers with secure, simple and direct access to a global ecosystem of termination networks, cloud infrastructure providers, SaaS providers, software partners and much more.

    The Global Voice Network is the foundation of our international number management cloud platform. Our growing international customer base is able to buy, route and service their virtual numbers globally.

    Supported by Fuse 2’s regulation matrix and porting services, we offer you a single, simple, all-inclusive experience.

    Microsoft Teams Call Recording

    Fuse 2 has developed a compliant call recording solution for the Microsoft Teams Phone System. Our call recording solution helps your organisation comply with regulations and offers:

    Selective Recording:

    Record all calls or configure the system to only record certain users or departments.

    Powerful Search:

    Easily search for, retrieve and play back calls, saving you valuable time and effort.

    Long-Term Storage:

    Long-term storage options from 3–7 years, or longer if needed.

    Microsoft Teams Call Centre
    and advanced routing

    Fuse 2 has developed a compliant call recording solution for the Microsoft Teams Phone System. Our call recording solution helps your organisation comply with regulations and offers:

    • Selective Recording: Record all calls or configure the system to only record certain users or departments.
    • Powerful Search: Easily search for, retrieve and play back calls, saving you valuable time and effort.
    • Long-Term Storage: Long-term storage options from 3–7 years, or longer if needed

    Microsoft Teams Reporting: CLOBBA

    Fuse 2’s Teams reporting tool cuts through the fog that cloaks UC&C activity. Now you really can see who is doing what, where, and when on Microsoft Teams – and how effectively they’re doing it.

    Clobba is your own fully customisable window into your organisation’s business communications, which could easily become the most efficient and collaborative in your sector.

    Clobba can help you:

    • Save money
    • Increase productivity
    • Improve user experience
    • Increase user adoption
    • Improve customer satisfaction levels
    • Plan worker capacity
    • Reduce abuse and time theft

    CLOBBA’s Key Features Include:

    Search

    Quick access to detailed information on users, departments, locations, specific numbers, conferences,queues and response groups.

    Dashboard

    A snapshot view of UC&C usage, with different layouts and filters available.

    Reports assistant

    Users are guided through the process of creating a new report.

    Alarms

    Threshold alerts deliver instant notification based on ring time, talk duration, call cost and call error category.

    Trend monitors

    View trends for user adoption, call quality and employee productivity.

    Trend maps

    Three trend maps are available: employee, response group / queue and numbers (inbound or dialed).

    Calls page

    The calls page lists all call types for a selected date range and allows for filtering and sorting.

    Call details

    View caller and callee information, allowing for in-depth analysis of individual calls.

    Conferences page

    All conferences can be viewed for a selected date range, including summary and participant details.

    Conference details

    Displays both summary and detailed information on selected conferences.

    Security policies

    An unlimited number of user profiles can be created to broaden or restrict access to features and at an individual or organisational level.

    More Cost-Effective Than Microsoft Calling Plans

    More cost-effective than Microsoft Calling Plans

    Direct routing for Teams means significantly reduced recurring telephony costs compared to Microsoft’s Calling Plans, every single time.

    How does Microsoft Teams Direct Routing work?

    Rather than using Microsoft Calling Plans, direct routing allows you to connect Fuse 2’s SIP trunks to Microsoft Teams.

    Direct routing enables full phone system capabilities for Microsoft Teams and Office 365, minimising costs, improving efficiency and greatly reducing the complexity of integrating voice infrastructure with this world-leading cloud platform.

    We operate Ribbon Communications’ Microsoft Teams-certified Session Border Controllers (SBCs) to deliver our direct routing service.

    Ribbon is a global software leader in intelligent and secure cloud communications, and among the first vendors whose SBCs are certified to work with direct routing for Microsoft Teams. That means a direct routing solution that includes a Ribbon SBC is fully supported by Microsoft.

    Why Choose Fuse 2?

    Certified Ribbon Service Provider & Microsoft Partner

    24/7 Support & Monitoring with UK Engineering Teams

    Independent Carrier Network with Global Points of Presence

    Additional Call Control & Features not present with Microsoft

    ITSPA Award winners in multiple categories

    Channel based calls pricing rather than per user

    In addition to our vast experience and expertise, our customers enjoy our personal approach to our work. We tailor our services to suit their individual requirements, and offer the highest levels of communication throughout our working relationship.

    Start your free, no-obligation 2-week trial today

    To find out more about Microsoft Teams direct routing or arrange a two-week, no-obligation proof of concept, get in touch with our team of experts today. Arrange a call back at your convenience or call +44330 088 0333 today.

    Teams Solutions Delivered and Trusted by