Direct Routing as a Service
Microsoft Teams direct routing service enables businesses to establish a simple, cloud-based phone and PBX system that allows users to make calls internally, externally and internationally – to landlines and mobile phones – all from Microsoft Teams, via certified cloud gateways.
Microsoft Teams or Office 365 as their business’s unified With Microsoft Teams direct routing, any business that uses significantly increased flexibility, accessibility and support, while communications and collaboration platform can take advantage of saving time and money. Fuse 2 provides award-winning, premium communications solutions driven by the most advanced and resilient global network architecture. We’re a friendly, independent company with the expertise and solutions of a large enterprise.
- PSTN Replacement 40+ Countries
- Number Coverage 100+ Countries
Benefits & features of Microsoft Teams Direct Routing
- Cloud Gateways
- Global Coverage
- Call Centre & Recording
- Routing & Reporting
Fuse 2 Communications can integrate into your Microsoft Office 365 platforms and offer PSTN/telephony services
via our certified cloud gateways.
This gives you the ability to port and use existing telephone numbers, purchase new numbers from anywhere in the UK or even around the world, and route these numbers to your Microsoft Teams or Skype for Business clients and desk phones.
Our Microsoft-certified SBCs also allow call forking, which allows
you to send a call to more than one destination simultaneously.
For example, this is useful for ringing the mobile Teams client and
a legacy desk phone simultaneously, therefore merging legacy
and expensive existing PBX infrastructures with the Teams direct routing solution.
Our global coverage allows organisations to maximise their Microsoft licensing investment and enable voice capabilities for Microsoft Teams. We provide full PSTN replacement including CLI, local call back, and management of call routing to emergency services in 40+ countries and number coverage in 100+ countries.
The Global Voice Network is developed to change the way companies connect in the telecoms industry. This highly innovative and federated network enables our customers to connect their networks to all telecom networks around the world with ONE single connection.
With access to 153 data centres around the world, the Global Voice Network provides Fuse 2’s customers with secure, simple and direct access to a global ecosystem of termination networks, cloud infrastructure providers, SaaS providers, software partners and much more. The Global Voice Network is the foundation of our international number management cloud platform.
Our growing international customer base is able to buy, route and service their virtual numbers globally. Supported by Fuse 2’s regulation matrix and porting services, we offer you a single, simple, all-inclusive experience.
Microsoft Teams Call Centre RecordingFuse 2 offer a compliant call recording solution for the Microsoft Teams Phone System. The call recording solution helps your organisation comply with regulations and offers:
Microsoft Teams Call
Centre & Advanced Routing
Fuse 2 partner with one of the worlds most advanced compliant call recording solutions for the Microsoft Teams Phone System. The call recording solution helps your organisation comply with regulations and offers the following:
- Selective Recording: Record all calls or configure the system to only record certain users or departments.
- Powerful Search: Easily search for, retrieve and play back calls, saving you valuable time and effort.
- Long-Term Storage: Long-term storage options from 3–7 years, or longer if needed..
Fuse 2’s Teams reporting tool cuts through the fog that cloaks UC&C activity. Now you really can see who is doing what, where, and when on Microsoft Teams – and how effectively they’re doing it.
Clobba is your own fully customisable window into your organisation’s business communications, which could easily become the most efficient and collaborative in your sector.
Clobba can help you:
- Save money.
- Increase productivity.
- Improve user experience.
- Increase user adoption.
- Improve customer satisfaction levels.
- Plan worker capacity.
- Reduce abuse and time theft.