What are the benefits of Microsoft Teams Direct Routing with Fuse 2?
Microsoft Teams Call Centre
and advanced routing
Fuse 2 has developed a compliant call recording solution for the Microsoft Teams Phone System. Our call recording solution helps your organisation comply with regulations and offers:
- Selective Recording: Record all calls or configure the system to only record certain users or departments.
- Powerful Search: Easily search for, retrieve and play back calls, saving you valuable time and effort.
- Long-Term Storage: Long-term storage options from 3–7 years, or longer if needed
Microsoft Teams Reporting: CLOBBA
Fuse 2’s Teams reporting tool cuts through the fog that cloaks UC&C activity. Now you really can see who is doing what, where, and when on Microsoft Teams – and how effectively they’re doing it.
Clobba is your own fully customisable window into your organisation’s business communications, which could easily become the most efficient and collaborative in your sector.
Clobba can help you:
- Save money
- Increase productivity
- Improve user experience
- Increase user adoption
- Improve customer satisfaction levels
- Plan worker capacity
- Reduce abuse and time theft
CLOBBA’s Key Features Include:
More Cost-Effective Than Microsoft Calling Plans
More cost-effective than Microsoft Calling Plans
Direct routing for Teams means significantly reduced recurring telephony costs compared to Microsoft’s Calling Plans, every single time.
Rather than using Microsoft Calling Plans, direct routing allows you to connect Fuse 2’s SIP trunks to Microsoft Teams.
Direct routing enables full phone system capabilities for Microsoft Teams and Office 365, minimising costs, improving efficiency and greatly reducing the complexity of integrating voice infrastructure with this world-leading cloud platform.
We operate Ribbon Communications’ Microsoft Teams-certified Session Border Controllers (SBCs) to deliver our direct routing service.
Ribbon is a global software leader in intelligent and secure cloud communications, and among the first vendors whose SBCs are certified to work with direct routing for Microsoft Teams. That means a direct routing solution that includes a Ribbon SBC is fully supported by Microsoft.
Why Choose Fuse 2?
Certified Ribbon Service Provider & Microsoft Partner
24/7 Support & Monitoring with UK Engineering Teams
Independent Carrier Network with Global Points of Presence
Additional Call Control & Features not present with Microsoft
ITSPA Award winners in multiple categories
Channel based calls pricing rather than per user
In addition to our vast experience and expertise, our customers enjoy our personal approach to our work. We tailor our services to suit their individual requirements, and offer the highest levels of communication throughout our working relationship.
Start your free, no-obligation 2-week trial today
To find out more about Microsoft Teams direct routing or arrange a two-week, no-obligation proof of concept, get in touch with our team of experts today. Arrange a call back at your convenience or call +44330 088 0333 today.
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