Microsoft Teams
Direct Routing

To discover more, or to arrange a 2 week, no-obligation proof of concept, arrange a call back from one of our Cloud Communication Specialists.

PSTN / Telephony services via our certified cloud gateways

Fuse 2 Communications can integrate into your Microsoft Office 365 platforms and offer PSTN/Telephony services via our certified cloud gateways. This gives you the ability to port and use existing telephone numbers, purchase new numbers from anywhere in the UK or even around the world and route these numbers to their Microsoft Teams or Skype for Business clients & desk phones.

Technical Overview

Our Microsoft certified SBCs also allow Call Forking. Forking allows you to send a call to more than one destination simultaneously. For example, this is useful for ringing the mobile phone Teams client and a legacy desk phone simultaneously. Therefore merging legacy and expensive existing PBX infrastructures with the Teams direct routing solution.

Rather than using Microsoft calling plans, Direct Routing allows you to connect Fuse 2’s SIP trunks to Microsoft Teams.

Direct Routing enables full phone system capabilities for Microsoft Teams and Office 365, minimising costs, improving efficiency and greatly reducing the complexity of integrating voice infrastructure with this world leading cloud platform.

Direct Routing from Fuse 2 is a fully managed, end-to-end service from a leading international voice provider.

Fuse 2’s global reach connects your business to the world with full PSTN replacement in 40+ countries and number coverage in 100+ countries.

Operating Ribbon Communication’s Microsoft-Teams certified Session Border Controllers (SBCs) to deliver our Direct Routing service. Ribbon is a global software leader in intelligent and secure cloud communications and among the first vendors whose SBCs are certified to work with Direct Routing for Microsoft Teams. A Direct Routing solution that includes a Ribbon SBC is fully supported by Microsoft.

ModelT58VT58AT56AT54ST52S
 
DownloadData SheetData SheetData SheetData SheetData Sheet
LCD7" capacitive
touch screen
7" capacitive
touch screen
7" capacitive
touch screen
4.3" colour LCD2.8" colour LCD
Resolution  1024 x 600  1024 x 600  1024 x 600480 x 272320 x 240
LCD Backlight
Line1616161612
PoE
GigE
Wall Mounting
Foot Stand1 adjustable angle1 adjustable angle2 adjustable angles2 adjustable angles2 adjustable angles
USB Port (2.0 compliant)22111
Ethernet PortDual-port Gigabit EthernetDual-port Gigabit EthernetDual-port Gigabit EthernetDual-port Gigabit EthernetDual-port Gigabit Ethernet
Handset Port (RJ-9)
Headset Port (RJ-9)
External Yealink AC Adapter (optional) AC 100~240V input and DC 5V/2A output AC 100~240V input and DC 5V/2A output AC 100~240V input and DC 5V/2A output AC 100~240V input and DC 5V/2A output AC 100~240V input and DC 5V/2A output
Line Key000108
Memory Key27272727 (3 pages of 9 keys)21 (3 pages of 7 keys)
Yealink EXP50 Expansion Module
(Accessory, purchased separately)
Yealink EXP40 Expansion Module
(Accessory, purchased separately)
xxxxx
Yealink EXP20 Expansion Module
(Accessory, purchased separately)
xxxxx
Yealink EHS36 Wireless Headset Adapter
(Accessory, purchased separately)
xxxxx
Yealink YHS32 Headset
(Accessory, purchased separately)
Yealink Bluetooth Adapter BT40
(Accessory, purchased separately)
xxxxx
Yealink Wi-Fi Adapter WF40
(Accessory, purchased separately)
xxx
USB Recording
3-way Conferencing
HD VoiceHD SpeakerHD SpeakerHD SpeakerHD SpeakerHD Speaker
 HD HandsetHD HandsetHD HandsetHD HandsetHD Handset
Wide-band CodecsOpus, G.722, G.722.1, G.722.1COpus, G.722, G.722.1, G.722.1COpus, G.722, G.722.1, G.722.1COpus, G.722Opus, G.722
Narrow-band CodecsOpus,G.711 (A/µ), G.723, G.726, G.729AB, iLBCOpus,G.711 (A/µ), G.723, G.726, G.729AB, iLBCOpus,G.711 (A/µ), G.723, G.726, G.729AB, iLBCG.711 (A/µ), G.723, G.723.1, G.726, G.729AB, iLBCG.711 (A/µ), G.723, G.723.1, G.726, G.729AB, iLBC
LCD TypeAdjustableAdjustableFixedFixedFixed
Operating SystemAndroid 5.1.1Android 5.1.1Android 5.1.1LinuxLinux
Built-in Bluetooth
Built-in Wi-Fi2.4G2.4G2.4Gxx
USB Headset
(Accessory, purchased separately)
Cameraxxx
  (With CAM50, purchased separately)   
Video Resolution[email protected][email protected]xxx
Video Codecs H.264HP, H.264,VP8 H.264HP, H.264,VP8xxx
3-way Video Conferencingxxx
5-way video/audio mixed conferencingxxx
HDMI xxxxx
ModelCP960CP960-WirelessMicCP920CP920+CPN10CP930WCP860
 
DownloadData SheetData SheetData SheetData SheetData SheetData Sheet
Overview      
Operating SystemAndroid 5.1Android 5.1LinuxLinuxRTK-ELinux
Interface      
LCD5" 720 x 1280-pixel capacitive touch screen5" 720 x 1280-pixel capacitive touch screen3.1" 248 x 120-pixel graphical LCD3.1" 248 x 120-pixel graphical LCD3.1" 248 x 120-pixel graphical LCD2.7" 192 x 64-pixel graphical LCD
LCD Backlight
Touch Keypadxxx
USB Port (2.0 Compliant)2211x1
USB 2.0 Micro-B Device Port1 (Connect to PC)1 (Connect to PC)xx1 (Connect to PC)x
Ethernet Port10/100Mbps10/100Mbps10/100Mbps10/100Mbpsx10/100Mbps
Wired MIC2 (Optional)0xxx
Wireless MIC2 (Optional)2xxxx
3.5 mm Jack11xxx1
Security Slot
Audio Features      
HD Voice
Wide-Band CodecsG.722, G722.1C, OpusG.722, G722.1C, OpusG.722, G722.1C, OpusG.722, G722.1C, OpusOpus, G.722G.722
Narrow-Band CodecsG.711(A/µ), G726, G729, G723, iLBCG.711(A/µ), G726, G729, G723, iLBCG.711(A/µ), G726, G729, G723, iLBCG.711(A/µ), G726, G729, G723, iLBCG.711(A/µ), G.726, G.729, iLBCG.711 (A/µ), G.729AB, iLBC
Built-In 3-Microphone Array
Microphone Pickup20ft20ft20ft13ft20ft10ft
Yealink Noise Proof Technologyx
Noise Suppression
Connectivity      
Built-In PoEIEEE 802.3afIEEE 802.3afIEEE 802.3afIEEE 802.3afxIEEE 802.3af
Built-In BluetoothBluetooth 4.0Bluetooth 4.0Bluetooth 4.0Bluetooth 4.0Bluetooth 4.0 (For mobile phone)x
Built-In Wi-Fi802.11a/b/g/n/ac802.11a/b/g/n/ac802.11b/g/n802.11b/g/nxx
BatteryxxxxLi-ion,3.6V 7800mAhx
Talk Timexxxx24hx
Standby Timexxxx360hx
Telephony Features      
Recording (Via USB flash drive) (Via USB flash drive) (Via USB flash drive) (Via USB flash drive) (Via Micro SD card) (Via USB flash drive)
Five-way Conferencing
Create meeting directlyxxxx
Yealink Active Speakerxxxx
Hybrid UC Meetingx
PSTNxxxx (Via Yealink CPN10)
Star Connection ( up to 4 units) ( up to 4 units)xxxx

Why Choose Fuse 2?

Teams Call Recording

Fuse 2 has developed a compliant call recording solution for Microsoft Teams Phone System. Our call recording solution helps your organisation comply with regulations.

  • Selective Recording: Record all calls or configure the system to only record certain users or departments.
  • Powerful Search: Easily search for, retrieve and playback calls, saving you valuable time and effort.
  • Long Term Storage: Long Term Storage options from 3–7 years, or longer if needed.

Teams Call Center

Fuse 2 have an active partnership with Mida to offer a complete call centre solution for Microsoft Teams Phone System.

Mida LiteCallCenter (LCC) is a cost-effective, and yet complete, solution providing all advanced functionalities required by call centres. Amongst all standard functionalities, like call queueing, basic call routing and others, Mida LCC provides:

  • Skill-based routing, to rapidly address call to the most competent people.
  • Configurable working hours, to easily set open and OOS time for each queue.
  • Multi-queue management, allowing admin and supervisors to manage multiple queues at a time.
  • Call recording, providing advanced regulation compliancy, AES file encryption (up to 256 bit), file compression (to save storage and optimize costs), included playback station and call scenario reconstruction in case of post-incident analysis.
  • Mida LCC also includes an advanced operator console, providing all features in a simple and effective interface.

Global PSTN Replacement Services

Our global coverage allows organisations to maximise their Microsoft licensing investment and enable voice capabilities for Microsoft Teams. We provide full PSTN replacement including CLI, local ring back, and management of call routing to emergency services in 40+ countries and number coverage in 100+ countries.

Fuse 2’s interconnects includes the Global Voice Network which enables organizations to connect easily in 21 countries and 153 datacenters around the globe.

The Global Voice Network is developed to change the way companies connect in the Telecoms industry. This highly innovative and federated network enables our customers to connect their networks to all Telecom networks around the world with ONE single connection.

With access to 153 data centres across the globe Global Voice Network provides Fuse 2’s customers with secure, simple and direct access to a global ecosystem of termination networks, cloud infrastructure providers, SaaS providers, software partners and many others.

The Global Voice Network is the foundation of our international number management cloud platform. Our growing international customer base are able to buy, route and service their virtual numbers globally. Supported by Fuse 2’s Regulation matrix and Porting Services, we offer you a single, all included experience, taking away all complexity.

Features

Certified Ribbon Service Provider & Microsoft Partner
24/7 Support & Monitoring with UK Engineering Teams
Independent Carrier Network with Global Points of Presence
Additional Call Control & Features not present with Microsoft
ITSPA Award winners in multiple categories
Channel based calls pricing rather than per user

Solution Overview

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